So sorry, that position has been filled. Please go ahead and submit your application.
We may have other positions that would be the perfect fit for you.
Alternatively, you may want to apply to one of the following related jobs:
CodingAID a division of Managed Resourceshttp://cdn.haleymarketing.com/templates/62203/logos/managedresourcesinc-hml.pnghttp://www.managedresourcesinc.comhttp://www.managedresourcesinc.comtrue
Managed Resources (MRI) is a nationwide leading provider of medical coding support, revenue cycle management, medical billing and coding review, and many other managed healthcare solutions. Since 1994, MRI has partnered with healthcare organizations nationwide, ranging from large academic systems, tertiary and community hospitals to local physician groups, providing leadership and expertise across coding and revenue cycle operations.
Essential Job Functions
Complete the following functions in accordance with Managed Resources policies: Relationship Management
Demonstrate thorough knowledge of customers’ business challenges, opportunities, and how our solutions address them
Support communication between clients and operations teams
Have an accurate understanding of all client services, projects and customers
Engage with new customers and help them during their onboarding and implementation process
Conduct regular check in calls with clients to help further client relationships, satisfaction, and growth
Prepare reports, presentations, and lead customer update meetings
Develop trusted relationships with key customer partners, build advocates
Prepare for and participate in project review meetings with company leadership
Facilitate service utilization growth for assigned accounts
Uncover potential cross-sell and upsell opportunities
Participate in client trade fairs, networking opportunities, and client visits as assigned
Internal Process
Collaborate internally across departments (Operations, Sales, Marketing, Accounting, Human Resources) to advocate for clients and build successful scalable customer success programs
Work closely with the recruitment teams to ensure they understand client requirements and deliver qualified candidates in a timely manner
Ensure consistent application of customer relationship best practices
Advocate for customers in service roadmap discussions
Prepare and track key client satisfaction metrics
Summarize and feedback minutes/actions from internal and client meetings
Document all client activity in company CRM system
Stay up to date on Industry and Service-related trends
Ideal candidate will possess the following
3+ years in a client-facing role managing clients and building client relationships
Time management including work planning, prioritization, and organization
Work effectively with executive teams within the company and client based
Ability to create succinctly written documentation (emails, PowerPoint, Word documents etc.)
Ability to multitask and persevere in a fast-paced dynamic environment with a sense of urgency
Excellent communication and customer service skills
Must have a can do and positive attitude
Benefits
Benefits for full time employees include:
Medical, Dental, and Vision Insurance
401k plus matching
Paid time off
Paid holidays
Fully remote work environment
Employer provided equipment
Monthly phone/internet reimbursement
Managed Resources is an Equal Opportunity Employer (EOE) M/F/D/V/SO
